目的: 针对长期护理保险服务质量监管问题,本研究深入分析荷兰长期护理服务质量监管标准、过程和干预措施,为提升我国长期护理保险服务质量提供可借鉴经验。方法: 运用文本分析法,整理荷兰长期护理服务质量监管的可借鉴措施与经验。结果: 作为最早一批建立长期护理社会保险制度的国家,荷兰在为有护理需求的个体提供复杂多样的护理服务的同时,坚持以人为本的质量监管原则,建立多部门合作的护理服务提供者质量监管体系,设立公开透明且惩罚严苛的信息收集制度,制定系统性的质量监管干预措施。结论: 长期护理服务质量监管对实现长期护理保险目标、管理长期护理服务资源和促进长期护理保险健康、可持续运营具有重要作用。借鉴荷兰长期护理服务质量监管经验,我国应建设以人为本的护理服务质量监管体系,重视护理服务提供者的管理水平,完善非正式护理服务体系,建设长期护理服务质量监管信息平台。
Abstract
Objective: To address the quality regulation of long-term care insurance services, this article analyses the quality regulation standards, process and intervention measures of long-term care service in the Netherlands, so as to provide lessons that can be learnt for improving the quality of long-term care insurance services in China. Methods: The article uses the text analysis method to collate measures and experience in the quality regulation of long-term care services in the Netherlands. Results: As one of the earliest countries to establish a social insurance system for long-term care, the Netherlands, while providing complex and various care services for people with care needs, adheres to the person-centered principle in quality regulation of care services, establishes a multi-sectoral system for quality regulation of care providers, sets up an open, transparent and punitive information collection system, and formulates systematically implemented quality regulation interventions. Conclusion: Quality regulation of long-term care services plays an important role in achieving the goals of long-term care insurance, managing long-term care insurance resources, and promoting the healthy and sustainable operation of long-term care insurance. Drawing on the experience of the Netherlands in quality regulation of long-term care services, China should build a person-centered quality regulation system of care services, pay attention to the management level of care providers, improve the informal care system, and build an information platform for quality regulation of long-term care services.
关键词
长期护理服务 /
质量监管 /
长期护理保险 /
荷兰
Key words
long-term care insurance /
quality regulation /
long-term care services /
the Netherlands
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基金
北京市社会科学基金青年项目“北京市失能老人家庭照料者喘息服务的需求研究”（23SRC026）; 中央高校基本科研业务费专项资金资助“数字技术对老年人健康不平等的影响机制与对策研究”
