随着我国人口老龄化程度日益加深,照护服务已成为社会关注的焦点。传统的照护服务模式难以应对日益增长的老年人口和多元化的服务需求。在此背景下,智慧照护服务模式应运而生,其以信息化、智能化手段为老年人提供更加高效、便捷、个性化的服务。本文以济南市历下区“亲情E联”平台为例,以协同治理理论为基础,分析该平台智慧照护服务的运行实践,构建主体协同、内容协同、策略协同以及效益协同的智慧照护服务协同治理分析框架,并依据成本收益理论、结构行动理论、资源整合理论等来解释老年人智慧照护服务模式协同治理的发生机理,以期为促进智慧照护服务模式高质量发展提供参考。
Abstract
With the deepening of population aging in China, the care service have become a focus of social concern. The traditional care service model is difficult to cope with the growing elderly population and diverse service needs. In this context, the smart care service model has emerged, providing more efficient, convenient, and personalized services to the elderly through information technology and intelligent means. Based on the theory of collaborative governance, the paper takes the "Family E-Link" platform in Lixia District of Jinan City as an example, analyzes the operational practice of smart care services on the platform, constructs a collaborative governance analysis framework for smart care services that includes subject collaboration, content collaboration, strategy collaboration, and benefit collaboration, and explains the mechanism of collaborative governance of smart care service models for the elderly based on cost-benefit theory, structuration theory, and resource integration theory, in order to provide references for promoting the high-quality development of smart care service models.
关键词
协同治理 /
智慧照护 /
服务模式
Key words
collaborative governance /
smart care /
service model
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基金
2022年度教育部人文社会科学研究青年基金项目“可持续性视角下长期照护保险筹资机制的效果比较与优化研究”（22YJC840042）
