Multi-Agent Collaboration in Long-Term Care Service System&#x02014;&#x02014; An International Research Review from the Perspective of Digital Technology

doi:10.19546/j.issn.1674-3830.2025.8.003

China Health Insurance ›› 2025, Vol. 0 ›› Issue (8) : 23-30. DOI: 10.19546/j.issn.1674-3830.2025.8.003

Multi-Agent Collaboration in Long-Term Care Service System—— An International Research Review from the Perspective of Digital Technology

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Abstract

Objective: The paper systematically analyzes the mechanism of multi-agent collaboration enabled by digital technology in the long-term care service system, existing obstacles, and the construction path of an effective collaboration mechanism. Method: An integrative review method was employed to search the PubMed and Web of Science databases using the terms "multi-agent collaboration", "long-term care", and "digital technology", from the establishment of the databases to May 2025. We screened literature by establishing inclusion and exclusion criteria and 11 articles that met the requirements were ultimately included. The thematic analysis method was adopted to extract and integrate the literature data for analysis. Results: The multi-agent collaboration of long-term care service system from the perspective of digital technology can be divided into implementation dimensions and collaborative mechanisms. The implementation dimensions cover information flow, workflow, multi-agent collaboration and experience, obstacles and facilitating factors, opportunities and challenges, and construction paths. The collaborative mechanisms include the construction of a digital platform and a multi-agent dialogue mechanism. Conclusion: Digital technology offers an innovative path for multi-agent collaboration in long-term care service systems, but its effectiveness relies on the coordination of technology, organization, and policy.

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long-term care / multi-agent collaboration / digital technology / international experience

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Multi-Agent Collaboration in Long-Term Care Service System—— An International Research Review from the Perspective of Digital Technology[J]. China Health Insurance. 2025, 0(8): 23-30 https://doi.org/10.19546/j.issn.1674-3830.2025.8.003

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