Objective: The paper attempts to understand the medical insurance online settlement needs and influencing factors of Internet plus medical care outpatients, and put forward reasonable suggestions. Methods: A questionnaire was designed to obtain survey data, and SPSS 22.0 software was used to statistically analyze the data. Results: The usage rate of Internet plus medical service was 66.87%, with high satisfaction. 88.44% of the study subjects were willing to settle medical insurance online, the preferred payment methods were social security card, WeChat and hospital card, and the main requirements were expense details, settlement slips and deduction reminders. Age, outpatient chronic and special diseases and understanding of Internet plus medical service are the influencing factors of whether outpatients are willing to settle medical insurance online. Conclusion: We should strengthen the publicity of Internet plus medical service and simplify operation processes, develop differentiated solutions for different groups to meet the diversity of Internet plus medical needs, strengthen information security construction to protect patients' personal privacy, and introduce relevant laws and regulations to strengthen the supervision of medical insurance funds.
Key words
Internet plus medical service /
online settlement of medical insurance /
demand
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