As the development of healthcare security reform entered a New Era, people are asking for the healthcare security services of higher quality and efficiency. Based on the needs of people's livelihood, Nanxun District has comprehensively extended the healthcare security handling business for urban and rural residents to the grass-roots level since 2019, and established a three-level handling platform of district, township (street) and village (community). And further promote the simplification and standardization of handling service process, and take the digital reform as an opportunity to upgrade the service experience. It built a professional healthcare security team to deal with people’s healthcare security issues efficiently, to improve people's satisfaction and well-being.